POLICIES

 OUR SATISFACTION GUARANTEE

We are confident that the tools contained in the Organized Cruisers’ Cruise Kit can help improve the overall quality and enjoyment of your family cruise.  We want you to  actually try the product and see how it works for you.  We believe that it will!  If, however, you are not satisfied that this kit helped improve your family’s cruising experience, you can receive a full refund with return shipping at our expense.  To receive a refund, please return the entire kit and proof of sailing within 75 days of purchase. Please make request within 30 days of returning from your cruise.

 

GENERAL RETURNS/EXCHANGES

  • Items returned in new condition within 30 days of purchase are eligible for a full refund.
  • Any exchanges requested due to a manufacturing defect or quality concern will be handled with complimentary express shipping.
  • To initiate returns or exchanges, please send an email to cruisekits-customerservice@familycruisecompanion.com